Télécharger les termes et conditions générales
These are the general terms and conditions of TLC-Holland B.V. These always apply when you place an order through the Website and contain important information for you as a buyer. Read the general terms and conditions carefully. We also recommend that you save or print these terms and conditions so that you can read them again later.
If you have any questions or comments after reading these General Terms and Conditions, please contact us. The contact details are stated on the Website.
Table of contents
Article 1 Definitions ............................................... ............................................. 1
Article 2 Applicability of General Terms and Conditions .............................................2
Article 3 Prices and information ............................................. .............................. 2
Article 4 Formation of the Agreement .............................................. ...................... 2
Article 5 Implementation Agreement .............................................. ........................ 2
Article 6 Right of withdrawal ............................................... ................................... 3
Article 7 Payment ............................................... .............................................. ..4
Article 8 Warranty and conformity ............................................. ........................... 5
Article 9 Complaints procedure ............................................... .............................. 5
Article 10 Liability ............................................... ............................................... 5
Article 11 Retention of title ............................................... ................................... 6
Article 12 Final provisions ............................................... ................................... 6
Article 13 Model form for cancellation ............................................. ..................... 6
Article 1 Definitions
1.1 The definitions in these General Terms and Conditions have the following meaning.
General Terms and Conditions These General Terms and Conditions.
Truck junkie The TLC-Holland B.V. Company. established at Leije 16 5422VB Gemert in the Netherlands and registered with the Dutch Chamber of Commerce under number 92797202.
Consumer Any natural person who has entered into an Agreement with Truckjunkie acting outside his business or professional activity.
Customer Any natural or legal person, whether or not acting in the exercise of a profession or business, who has entered into an Agreement with Truckjunkie.
Agreement Every agreement between Truckjunkie and the Customer, of which the General Terms and Conditions form an integral part.
Website The Truckjunkie website, which can be consulted via www.truckjunkie.nl and all associated subdomains.
Article 2 Applicability of General Terms and Conditions
2.1 The General Terms and Conditions apply to all offers from Truckjunkie and all Agreements concluded with Truckjunkie, unless explicitly agreed otherwise in writing.
2.2 If the Client includes certain terms and conditions that deviate from, or do not appear in, the Truckjunkie offer or these General Terms and Conditions in its order, confirmation or communication that the Client accepts an offer from Truckjunkie, these deviating conditions are only binding for Truckjunkie, if and insofar as they have been explicitly accepted in writing by Truckjunkie.
2.3 In the event that specific additional terms and conditions apply in addition to these General Terms and Conditions, those terms and conditions also apply, but in the event of conflicting terms and conditions, the Client may always invoke the applicable provision that is most favorable to him.
Article 3 Prices and information
3.1 All prices stated on the Website and in other materials originating from Truckjunkie include VAT and, unless stated otherwise on the Website, other levies imposed by the government.
3.2 If shipping costs or other additional costs are charged, this will be clearly stated in time for the conclusion of the Agreement. In addition, these costs will be shown separately in the ordering process.
3.3 The content of the Website has been compiled with the greatest care. However, Truckjunkie cannot guarantee that all information on the Website is accurate and complete at all times. All prices and other information on the Website and in other materials originating from Truckjunkie are therefore subject to obvious programming and typing errors. Truckjunkie is not obliged to implement an Agreement that has been concluded under the influence of such a defect.
3.4 Truck junkie cannot be held responsible for (color) deviations due to screen quality.
Article 4 Conclusion of the Agreement
4.1 The Agreement is concluded at the moment of acceptance by the Customer of the offer of Truckjunkie and the fulfillment of the conditions set by Truckjunkie.
4.2 If the Customer has accepted the offer electronically, Truckjunkie will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, only a Consumer has the option to terminate the Agreement.
4.3 If after the conclusion of the Agreement it appears that the Client has provided incorrect data, Truckjunkie has the right to fulfill its obligations only after the correct data has been received.
4.4 Truckjunkie can inform itself within legal frameworks whether the Customer can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If Truckjunkie has good reason not to enter into or cancel the Agreement on the basis of this investigation, it is entitled to refuse an order or request or to attach special conditions, such as (partial) prepayment to the implementation of the Agreement. .
Article 5 Execution Agreement
5.1 As soon as the order has been received by Truckjunkie, Truckjunkie will send the products as soon as possible with due observance of paragraph 3 below.
5.2 Truckjunkie is entitled to engage third parties to perform the obligations arising from the Agreement.
5.3 The Website clearly describes, in time for the conclusion of the Agreement, the manner in which delivery will take place and the period within which the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within thirty (30) days at the latest, otherwise the Client will, if he is a Consumer, have the right to terminate the Agreement. If Truckjunkie cannot deliver the products within the agreed period, it will inform the Customer of this as soon as possible.
5.4 Truckjunkie advises the Customer to inspect the products delivered and to report any defects that have occurred within a reasonable time, preferably in writing.
5.5 As soon as the products to be delivered have been received by the Customer, the risk with regard to these products is transferred to the Customer. If explicitly agreed otherwise, the risk is transferred to the Customer earlier. If the Customer decides to collect the products, the risk passes when the products are transferred.
5.6 Truckjunkie is entitled to deliver a similar product of similar quality as the ordered product, if the ordered is no longer available. Only the Consumer is then entitled to terminate the Agreement free of charge and to return the product free of charge, unless the deviation is so small that termination is not justified.
Article 6 Right of withdrawal
6.1 The right of withdrawal described in the table below only applies if the Customer is a Consumer. Customers who have placed an order other than in the capacity of Consumer do not have a right of withdrawal.
Right of withdrawal for Consumers
With the exception of the exceptions stated at the bottom of this informative text, you have the right to withdraw from the contract within 14 calendar days, without giving reasons. This is the so-called withdrawal period or reflection period.
The withdrawal period expires 14 calendar days after the day on which you or a third party designated by you (not being the carrier) has received the product. In the case where several products have been ordered, the day of the cooling-off period only starts on the day after you have received the last product.
Exercising the right of withdrawal
To exercise the right of withdrawal, you must send us a TLC-Holland BV, Leije 16 5422VB Gemert, support@truckjunkie.nl, +31 (0) 492 34 79 37 via an unambiguous statement (eg in writing by mail or e-mail) to inform you of your decision to revoke the agreement. You can also use the European model withdrawal form for this, but use of this form is not mandatory. This form is included at the bottom of these Terms and Conditions.
If we offer you the option of completing the cancellation form electronically, we will immediately send you a confirmation of receipt of such cancellation on a durable medium (eg by e-mail).
It is therefore important to inform us within the cooling-off period that you are relying on the right of withdrawal.
Effects
If you revoke the agreement you will receive all payments that you have made up to that point (for the part to which the revocation relates), including the costs of delivery (with the exception of the extra costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery), immediately and in any case no later than 14 days after we have been informed of your decision to revoke the agreement from us.
We will then pay you back with the same payment method as you used for the original transaction, unless we have expressly agreed otherwise. No costs are charged for carrying out the reimbursement.
We can postpone the reimbursement until we have received the products in question or until you have demonstrated that you have sent back the products, whichever occurs first.
Returning the products after cancellation
After cancellation you must return the products without delay and in any case no later than 14 days after the day on which you indicated the cancellation, or return them to us. You have met this obligation if you return the products concerned before this 14-day period has expired.
The direct costs for returning the products are for your own account.
Impairment and damage
You are liable for the loss of value of the products that is the result of use, other than necessary to determine the nature, characteristics and operation of the products. If this is the case, then we are entitled to offset this loss of value against the amounts that we would have to pay back to you. It is therefore important that you treat the product carefully and carefully during the cooling-off period. We also request that you always return the product with the original packaging, insofar as that is reasonably possible.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to: